Customer Satisfaction Comes First

At Skenexa, we want you to feel confident with every purchase.

If there is an issue with your order, our support team is here to help and make the process as smooth as possible.

Please read our refund and return policy carefully before placing your order.

Return Eligibility

We accept returns under the following conditions:

✔ Item arrived damaged or defective
✔ Wrong item received
✔ Product is unused and in original packaging
✔ Return request is made within 7 days of delivery

To be eligible for a return, the item must be in its original condition with all accessories and packaging included.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Opened or used skincare products
Used hydrogel patches
Products damaged due to misuse
Items returned without original packaging

Refund Process

Once your return request is approved and the product is inspected:

✅ Refunds may be processed to the original payment method
✅ In some cases, store credit or replacement options may be offered
✅ Refund processing time may vary depending on your payment provider

Please allow several business days for the refund to appear in your account after approval.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.

Please include:

Your order number
Clear photos of the product/package
A brief explanation of the issue

Our support team will review your request and provide a suitable solution as quickly as possible.

Exchange Policy

We may offer exchanges for:

Defective products
Incorrect items received

Exchange requests are subject to product availability.

Cancellation Policy

Orders may only be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation requests may no longer be possible.

Return Shipping

Depending on the reason for the return:

Customers may be responsible for return shipping costs
If the issue was caused by our error, return shipping may be covered by Skenexa

How To Request A Return

To start a return or refund request, contact us at:

📧 skenexashop@gmail.com